New Customer Service Models to Transform Energy Companies Customer Relationships |
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Energetika.NET
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petek, 18. oktober 2019 ob 00:20 |
“Consumer expectations, technological advances and the need to reduce service costs are the main causes of the transformation of the customer service landscape. Gone are the days when energy companies controlled customer service communication through operational efficiency. There are many customer service tools, all offering different purposes, advantages and challenges, while they all vary in the...
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